Fiber Internet Outage

All upstream fiber circuits and related services have maintained stability and are operating normally. This incident is now resolved.

If your location is still experiencing connectivity issues, please power cycle your local network equipment (router or firewall). If problems persist, contact our support team at support@fuse.cloud.

As of approximately 6:30 AM CDT, upstream carrier services have been restored, and the widespread fiber internet appears to be resolved. Customer circuits across Mississippi and impacted regional areas are registering online.

Our Network Operations team has transitioned this incident to Monitoring. We are actively tracking circuit telemetry, packet stability, and carrier transport metrics to ensure consistent, ongoing operational stability.

If your location is still experiencing connectivity issues, please perform a standard power cycle of your on-premises edge router or firewall. If issues persist after rebooting, contact our technical support team directly.

Upstream carrier engineering continues to actively troubleshoot the fiber outage affecting internet and voice services for customers primarily in Mississippi, with potential intermittent connectivity extending to other regions.

At this time, the carrier has not established an Estimated Time to Repair (ETR). Our Network Operations team remains in continuous overnight escalation with carrier support leadership to track progress.

We will publish our next scheduled status update at or around 8:00 AM CDT tomorrow morning, or sooner if meaningful developments or restoration milestones occur overnight.

Our upstream carrier has confirmed the outage affecting fiber internet and voice connectivity for customers primarily in Mississippi, with possible intermittent disruptions extending to other regions.

The carrier’s engineering team is actively investigating the issue. At this stage, no field dispatch or repair timeline has been confirmed, and there is currently no Estimated Time to Repair (ETR).

Our Network Operations team remains in direct communication with carrier escalations to monitor progress. We will publish our next status update at or around 10:00 PM CDT this evening, or sooner if significant information is received.

Our upstream carrier has officially confirmed a regional fiber outage affecting internet and voice connectivity for customers primarily located in Mississippi, with possible intermittent disruptions extending to other service regions.

Carrier engineering teams are actively working to restore the affected circuits. At this time, the carrier has not established a definitive Estimated Time to Repair (ETR).

Our Network Operations team remains in direct communication with carrier escalations to track restoration progress. We will publish our next status update as soon as an ETR or material development is received.

Incident tracker: https://status.fuse.cloud/

At approximately 3:45 PM CDT, our Network Operations team identified an upstream fiber connectivity issue impacting internet and voice services for select customers. While current reports are primarily concentrated in Mississippi, customers across other regions may also be experiencing intermittent connectivity.

Our engineering team is actively working with carrier partners to isolate the root cause and expedite service restoration. We are closely monitoring performance metrics and will provide further updates as new information becomes available.

For live updates and incident progression, please monitor https://status.fuse.cloud/.