Intermittent Inbound Voice Issues

We are observing calls completing successfully.

If you are still experiencing issues, please go to our website and click the SUPPORT tab then click REPORT AN ISSUE.

We appreciate your patience and sincerely apologize for any disruption of your business.

For real-time updates regarding Fuse.Cloud’s service performance, please visit https://status.fuse.cloud/.

At approximately 6:00p.m. to 7:00 p.m. CST today, we confirmed an outage that caused inbound calls to fail. As of right now we are seeing calls complete normally.

We apologize for the inconvenience caused by this, and we are continuing to monitor the situation and provide support as necessary. We appreciate your patience and sincerely apologize for any disruption of your business.

For real-time updates regarding Fuse.Cloud’s service performance, please visit https://status.fuse.cloud/.

At approximately 4:00 p.m. CST today, we have observed the intermittent inbound calling issues be resolved. We are actively monitoring the traffic to and from our carrier and will continue to provide updates if we see any new issues.

If you are experiencing issues after 4:00 p.m., please go to our website and click the SUPPORT tab then click REPORT AN ISSUE.

We appreciate your patience and sincerely apologize for any disruption of your business.

For real-time updates regarding Fuse.Cloud’s service performance, please visit https://status.fuse.cloud/.

At approximately 8:00 a.m. CST today, we have observed similar intermittent inbound call issues today that were experienced on Monday. We have determined our origination carrier has been hit with several back-to-back Cyber-Attacks. This upstream carrier has taken additional security measures to mitigate and resolve the DDoS attack, but the bad actor has changed the signature of each subsequent attack making it more difficult to prevent. The attack the upstream carrier is battling has reportedly affected multiple nationwide providers including AT&T, Verizon, Zoom, Microsoft Teams, and Google Voice.

We apologize for the inconvenience caused by this, and we are continuing to monitor the situation and provide support as necessary. We appreciate your patience and sincerely apologize for any disruption of your business.

For real-time updates regarding Fuse.Cloud’s service performance, please visit https://status.fuse.cloud/.